Help Center

Return Policy

In order to return any product, you must send us online message to receive instructions on how to return your product(s) and a return authorization number. If items have been opened, we are unable to accept them for return. This includes boxes with nutrition bars and/or packets in them. If you received the incorrect item in your order or if your order was damaged during shipment please do not open the item and contact us immediately so we can advise you how to return the order to us.

We cannot accept returns on any heat-damaged products including melted bars. You must be available to receive your order or to provide special delivery instructions for the carrier to leave your delivery in a cool area, at a neighbor's house, or not to deliver if no one is home. You may also have your order shipped to your workplace. Once we receive your unopened, returned items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and we do not pay for return shipping. You may wish to insure your return. If we do not receive it, we cannot credit you for it. Once terms have been established between the customer and we will refund the total order price minus original shipping and handling charges and assess a 15% re-stocking fee. As we are selling all products below whole sale prices and are unable to re-sell products that are returned so that we ensure that our customers receive the freshest and best possible quality in their original order.

We will accept unopened items back within 20 days of delivery.

Transaction Currency

All prices shown on our site are in US Dollars and all transactions are made in the same currency.

International orders

Our products do not have any export restrictions. However it is very important to check with customs of your country about clearance of packages before you order. We cannot be responsible for packages that are not accepted by your customs. International orders are shipped by registered mail, so there must be someone available to sign for the package when it arrives.

For international orders, we use USPS Priority International Mail. In order to keep global costs low for our customers, international shipments leave once per week from our warehouse. Please allow 1-3 days for processing. Estimated Transit Times Worldwide:

Canada J+5
Mexico J+5
Western Europe J+7
Asia J+10
Rest of World J+14

* Results are measured from each of our processing facilities in the U.S. to the final recipient. The average transit times are based on business days. Deutsche Post cross-border mail transit times are Business Mail results compiled by data from Deutsche Post, IPC, and private U.S.-based monitoring companies. J + X = Day of posting plus X days.

Delivery Policy

Delivery occurs only on business days, Monday through Fridays.
There are certain holidays that carriers do not pick up or deliver.

As long as we have the products in stock, your order will leave our warehouse within 2 business days. In most cases it will take 2-8 business days (depending on the destination) from the day your order is shipped, NOT from the day your order is placed, for packages to arrive. Saturdays, Sundays and Holidays are NOT considered business days. For all orders: The customer is responsible for receipt of items shipped from our fulfillment center. If we receive a package back from the shipper because time has passed and delivery was not coordinated by the customer, we will re-ship the order to the customer at the customer's expense (based on shipping method and pricing as posted on our site) with an additional $5 handling charge. Our shipping pricing is at self cost the lowest available and we do not assess shipping and handling charges on our shipping prices to keep our prices low for our customers.

Track Your Delivery

If you want to follow the progress of your order, tracking information is available at USPS and UPS web tracking systems. Please use your tracking number and the links below to track your order.
Packages under 1 lbs/apo/fpo: Order tracking for USPS
Packages over 1 lbs: Order tracking for UPS

Privacy Policy

We care about our customers and your privacy is very important to us. In order to protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We will never give your personal information to other companies so they can call you or send bulk mail or e-mails to you. You can feel safe giving us your information.

The Way We Use Information:

We use the address information you provide when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the email address provided only to confirm the order placement, update you with the status of your order and provide you with the tracking number once your order is shipped. We use return email addresses to answer the email we receive. Email addresses are not used for any other purpose and are not shared with outside parties.

The phone numbers you provide are only used to contact you in case there was an error in the shipping address you provided or some other information is required to ship your order. The phone numbers are not used for other purposes and are not shared with any other companies.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and our website is designed not to attract anyone under 13.

How To Correct or Update Your Information:

If you would like to update or correct the information previously provided, please contact us using the Contact us form on our website.

Security Guarantees

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

Keeping financial and personal information about you secure and confidential is one of our most important responsibilities. Our systems are protected, so information remains secure.

  • Computer virus protection detects and prevents computer viruses from entering our computer network systems.
  • Firewalls block unauthorized access by individuals or networks. Firewalls are one way protects its computer network systems that interact with the Internet.
  • Secure transmissions ensure information remains confidential. uses encryption technology such as Secure Socket Layer (SSL) on its Web sites to transmit information between you and our processing center. See our list of recommended browsers.
  • To send us secure e-mail, you should use our Contact Us Form. Because an Internet e-mail response back to you will not be secure, we will not include confidential account information in an e-mail response, and we will not ask for personal information, such as passwords as PINs, through e-mail.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.